The health, safety and well-being of our guests and co-workers remains our top priority.
At Bolongo Bay Beach Resort, we are deeply committed to continue our legacy of being a standard bearer in customer care and a preferred travel destination. Recognizing the new standards of proper social distancing, cleaning, sanitizing and disinfecting practices, we’ve implemented protocols to ensure the highest measures of safety across all areas of the resort.
Along with providing information to the online travel portal, travelers are required to submit a negative Covid-19 test result dated within 5 days of arrival.
An email will be sent to you prior to arrival notifying you that your test results have been received by the U.S. Virgin Islands. Covid-19 test results must be submitted via the portal and not via email.
For your reservation at Bolongo Bay, please forward your Covid-19 negative test result and/or Department of Health confirmation email to reservations@bolongobay.com
To ensure the safety of our guests and staff, we’ve implemented a number of new policies.
Enhanced Cleaning & Sanitization Procedures
Frequent cleaning of all high touch areas
Hand washing and sanitizing stations available throughout property
Heightened cleaning and ionization of rooms and laundry (with limited staff entry)
Staff and Guest Health
All staff are required to wear a facial covering or face mask
All Guests are strongly encouraged to adhere to FAA travel and USVI territory guidelines while visiting and will be required to wear face covering in certain places while on property
Physical & social distancing measures implemented; minimum of 6-foot distancing for public areas as well as designated group gathering areas around property
Guest Experience
Safe Greetings! Warm smiles and kind words will replace hugs and handshakes for all guests
Pre-Arrival check-in Registration. Easy no contact pre-registration is available to provide information required for check-in
Safe dining accommodations. Reservations are required, tables properly spaced, and a maximum of 6 diners per table.
Same Amazing Experiences. Safely Done.
We’re always determined to create a safe and considerate resort experience for our guests. As we adhere to good, common-sense approaches to staying healthy and respecting others, a safe environment can be achieved comfortably – and we can have fun doing it.
Fitness Room
The fitness room procedure has been modified to accomplish safer social distancing goals. Fitness room key must be signed out by the front desk, with no more than two people traveling together allowed at any given time. Once the fitness room is vacated, our housekeeping staff cleans the room before the next visitor.
Pool & Beach
The pool area setup has been modified to better reflect social distancing guidelines. We’ve limited the amount of people able to enter the pool, though we’re small enough to not worry much about that. High-touch surfaces are sanitized. Masks required when leaving pool area.
Beach chairs have been spread on the beach to allow those not traveling together added distance and personal space from each other. All equipment is sanitized. Beach Activities Coordinators have organized several safe activities for kids, families and guests. Masks only required when leaving beach via high-contact areas.
Heavenly Days Catamaran
On Heavenly Days Catamaran, we’ve reduced the max capacity by 50 percent in order to provide extra space on board for people not traveling together. All areas are thoroughly sanitized before, during, and after each trip. Masks are worn by all crew and required for guests during specific instances, explained by crew.
