On behalf of the Doumeng and Nieboer family, as well as the entire staff at Bolongo Bay Beach Resort, we are grateful for the opportunity to reopen and welcome our amazing resort guests back to St. Thomas, Virgin Islands.
Our resort family is deeply committed to continuing our legacy of being a standard bearer in customer service, safety and well-being for guests & staff.
Recognizing the need for standards of proper social distancing, cleaning, sanitizing and disinfecting practices, we’ve implemented health and safety protocols to ensure the highest measures of well-being across all areas of the resort.
A Message for Non-Resort Guests
At this time, we will be focusing our energy and efforts specifically on the safety, health and well-being of resort guests and our co-workers. Therefore, Bolongo Bay Beach Resort — including restaurant, bar and pool — will remain closed to outside guests until at least July 13th. Of course, the beach remains open to the public. We look forward to welcoming everyone back, much sooner than later.
Health and Safety Guidelines for Guests and Staff
Our Commitment — The health, safety and well-being of our guests, staff and the community is our top priority. As such, Coronavirus (COVID-19) mitigation measures are now and will remain a common practice.
Bolongo Bay Beach Resort is committed to adhering to the recommended guidelines established by the Center for Disease Control (CDC), World Health Organization (WHO), the OSHA 3990 report, U.S. Virgin Islands Department of Health, Puerto Rico Tourism Company Health and Safety Destination-Wide Program and the guidance from the Government of the Virgin Islands to help prevent the spread of COVID-19.
Bolongo Bay Beach Resort has implemented the following procedures to ensure the safety of our guests and staff:
Enhanced Cleaning & Sanitization Procedures
- Frequent cleaning of all high touch areas
- Hand washing and sanitizing stations available throughout property
- Heightened cleaning and ionization of rooms and laundry (with limited staff entry)
Staff & Guest Health
- All staff are required to wear a facial covering or face mask
- All Guests are strongly encouraged to adhere to FAA travel and USVI territory guidelines while visiting and will be required to wear face covering in certain places while on property
- Physical & social distancing measures implemented; minimum of 6-foot distancing for public areas as well as designated group gathering areas around property
Safe Work Practices
- Daily staff temperature screenings
- Staff are trained on new COVID-19 safety and cleaning protocols
- Incident response and case notification protocols in place
Guest Experience
- Warm smiles and kind words will replace hugs and handshakes for all guests
- Easy no contact pre-registration and collection of all information required for touchless check-in. Please call us prior to your arrival to set up.
- Safe dining accommodations, tables properly spaced with a maximum 6 diners per table
Our goal is that we all will create a safe and considerate Resort Experience as we mix with friends, family and the general public. As we all adhere to good common-sense approaches to staying healthy and respecting others, the New Normal can be achieved comfortably and we can have fun doing it.
Upcoming Resort Guests — what you should know.
Beach and Pool — beach chairs will be spread out for you to safely enjoy, and will be sanitized in the morning, during the day, and again at night. Check in with our Beach Attendants for instruction and use of all Complimentary Water Sports Equipment. Our Famous Snorkel Booze Hunt will be held weekly. Beach Towels are available at the Beach Hut. The pool will have a maximum capacity of 16. Your sustained effort to properly implement these necessary guidelines is appreciated.
Housekeeping — Rooms are Sanitized and Ionized prior to your arrival. Our Mini-Split A/C’s all have Ionizer filters, so air is continuously cleaned. Our tap water is double filtrated, ionized and perfectly safe to drink, and tastes wonderful. Trash will be removed daily if placed outside of your room. Whenever possible, rooms will remain unoccupied up to 24 hours between guests for sanitation and cleaning. Full housekeeping service will be provided every three days. Please know that your room must be unoccupied in order to receive service. Housekeepers will have face masks and personal protective equipment. If any needs arise, just Dial 0 for assistance and you will be promptly assisted.
Heavenly Days Catamaran
No vacation is complete without a sail on our award winning 52’ Catamaran Heavenly Days. Go sailing to swim with sea turtles and visit offshore islands like St. John, Buck Island and Water Island. You can book with our Vacation Director at Ext. 2500 or online at https://fareharbor.com/bolongobay/
We are looking forward to welcoming old friends back, and making new ones at Bolongo Bay Beach Resort. We can vacation in a way that’s safe, and still fun.
See you soon,
The Doumeng & Nieboer family
